Thank you for the job well done.
The help at the airport was rude an need to be fired I was on hold for 15+ minutes an got sent to the automated service so hung up an call right back an someone answers on the 3rd ring so my question is why was I on hold for so long??
Everyone was polite professional and very accommodating. The car was clean I unknowingly left my phone in the car when I was checking in the airport and they ran out and got it to my relief. I would definitely return to Hertz again. Thank you
The worst experience I've had in years with a rental company. I needed to exchange my compact vehicle for an SUV or Truck for work in order to carry large boxes. Called ahead of time and was transferred to 3 separate people who finally said they have SUVs available. Once I show up, I'm questioned about the reason I need a larger vehicle, which is none of their concern, I'm paying more so what would they care. At first she said there is nothing available and to come back another day (I think this was because she had her McDonalds on the desk she was waiting to eat). I told her I saw about 10 SUVs in the Hertz section, and she backtracked. Finally after wasting an hour of my time she said the system won't let her. Terrible service, terrible vehicle choice, I will never rent from this Hertz again. Not even an apology.
The Hertz staff at Gulfport/Biloxi airport was amazing! They provided fast, friendly service that exceeded my expectations. Hertz is now my preferred rental car company for flexibility, competitive cost and variety of vehicles.
The agent at GPT is super-friendly and efficient. When I arrived, the car is already ready and all check-in has been done. So, it took me less than one minute to get the key and drive away. The car is great. I really enjoyed it and the whole experience with Hertz.
Hertz is a US Car Rental based in Gulfport, Mississippi. Hertz is located at 14035 Airport Rd d, Gulfport, MS 39503, USA.
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