When my companion returned, he remarked, "There sure are some unhappy people in the world," referring to the staff he encountered.
I am considerate of others' time, but I was rushing to finish up a long haul. I called ahead out of courtesy to advise that I would be cutting it close but did not think I could get there sooner. Neither did I wish to secure the trailer until I could take time off from work on Monday to return it.
Customer service top notch! Had a trailer issue on my drive from Florida to Texas. This team was fabulous and went out of their way to solve the issue and get us back on the road in no time! Thank you!
Returned truck on time with correct amount of fuel and was charged $7 for low fuel. CSR's there recognized the mistake, but said they couldn't refund it in the store, but that I had to call the 1-800 no. Unacceptable for me to have to have an added burden b/c of a glitch in THEIR system.
I've had many good experiences over the years. Yesterday (Saturday), however, I called to advise I would be returning a trailer close to closing time (7pm). I was told that, if I arrived too close to 7, they may not unlock the door because they would not have time to check me in, but that, if I arrived not later than 6:45, I "should be all right." Apparently, they effectively close 10-15 minutes early, as the mood strikes them.
They made me pay for an extra day of rental that was offered to me for free. I didn't ask for the day to be given for free, it was simply offered. The clerk there named Erica was not helpful at all in helping me resolve the issue. She basically said it wasn't her fault and I shouldn't give them a bad review. I told her someone had to get a negative review for thia and since this is the number I called for a days extension, I have to place the review on this place particularly. She said after the phone rings 3 times it gets directed somewhere else and in order to resolve the issue, I must call 1800GOUHAUL, well, i did that and the problem still isn't resolved. Oh well, it's just $40 but in principal, it is still aggravating. I received a call from this store, but, if Erica is right, every time I try to call it rings more than 3 times and I will get redirected to another place. Maybe the manager should've given his direct number when he left a message on my voicemail. I work on a boat 2 weeks on and 1 week off, so, I haven't been able to go back in person and I haven't been contacted again.
I rate at three stars (I would rate 3.5, if I could) because of past good experiences. Yesterday was a 1.5.
I use uhaul a lot and this location has the best service and great prices!
Through great effort, including having to call upon someone else to finish my work so I could dump contents and leave in time to return the trailer by 6:45, I made it. The young crew of workers were anything but courteous. One of them pointed to an area into where I backed the trailer and unhitched on my own while my companion went inside to complete the transaction. Another worker with a disaffected air came out to the trailer and recorded information without so much as acknowledging my presence.
U Haul Storage Of Gulfport is a US Moving Company based in Gulfport, Mississippi. U Haul Storage Of Gulfport is located at 1132 Pass Rd, Gulfport, MS 39501, USA.
Please contact with U Haul Storage Of Gulfport using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find U Haul Storage Of Gulfport opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Gulfport