My husband purchased me a ring for our 16th anniversary. It had to be re-sized which took 5 weeks to finally get it. That was the first problem. He purchased the warranty also. I had the ring two weeks and two diamonds fell out. After reading reviews of others having the same problems, I decided to return the ring because it was still within the 60 day return policy. I was able to return it but was told I could not get the $150 for the warranty back. This was the 1st piece of jewelry I have gotten from my husband since we were married, so it was very special. However, this shattered the special moment. Will never recommend Zales to anyone. Check the reviews first.
Great honest service
My husband purchased a necklace for me which unfortunately I tried to take back. Upon entering the store I asked for the associate that assisted him with the purchase. Once she was done I told her that I wanted to return it. I was told I couldn't even though I had his identification and card but was still not allowed to make the return. I asked to speak to the manager, Lakenya Stokes who was extremely rude and was told flat out no it couldn't be done that I would have to get him there to do this. I handle majority of his business due to the hours that he works. This was very upsetting and frustrating. This was supposed to be a Christmas gift. Lakenya was both insensitive and not understanding at all. She has no idea what a person is going through at that moment and she did not care. If she is going to remain in a management position which I feel she is not qualified for, then she needs more training on being empathetic to her customers. I fully intend to take this up the full corporate office. I called in this morning to get her full name and she was rude and hung up the phone. Now how is that for customer service. Never will shop at this place that provides poor customer service again. Thanks but no thanks.
The staff is amazing especially Rocky she is one of a kind and the staff is very friendly and helpful ....... all of the staff are wonderful people...... shopping here is like shopping from a loving family
Zales Outlet is a US Jewelry Store based in Gulfport, Mississippi. Zales Outlet is located at 10000 Factory Shoppes Blvd, Gulfport, MS 39503, USA.
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