I called to get a price for something. The lady who answered the phone said "ok" then immediately put me on hold. I waited on hold for 5 minutes before she came back on the phone to ask me "What are you holding for?" I told her that I needed a price on some lumber. And she responded with "Oh I'll remind him." And back on hold I went, I waited another 3-5 minutes. So someone may need to do alittle phone training.
I would give this place a ZERO if I could, the front desk “receptionist” if that’s what you call her has a terrible attitude and is always very rude when I call up there. I got a uhaul from this place a month or so ago! I got told I was being charged 20+ and some change to rent a uhaul trailer. I took this, and dropped it off in magnolia! Where I was told this needed to be dropped at, my card was charged 70+ and some change. I’ve called this store, uhaul, dispirited in on my credit card, etc. this happened back in September and not a single uhaul supervisor, etc has CALLED me back (I’ve placed 5+ calls to them) and neither had the staff with Phillips building supply and I’ve called them 3 times. Terrible customer service.
I give up on doing business with this company. Apparently, they are too busy to respond to your quote requests or call you back.
Alittle expensive but nice ppl
I went in there to talk about trusses. Nate was very helpful in going over the various types and we decided what would work for me. He told me that he would call me the very next day after he got with the truss department and get me a quote for my trusses. Left a few messages- no call back. That turned into 2 weeks. I called on a Tuesday 8/4, asked for him and he promised he would call me by the end of the day with that quote. Told him I am running out of time and need to get these ordered. No problem he said. That was 6 days ago.
We started shopping here a couple months back and we have been treated GREATLY by Nate and the lady up front. Nate has been very helpful, courteous, and wonderful to do business with. We are very satisfied.
Phillips Building Supply is a US Hardware Store based in Gulfport, Mississippi. Phillips Building Supply is located at 9185 US 49, Gulfport, MS 39503, USA.
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