As decent an experience as could be hoped for. I made an appointment the day before over the phone, asking for someone who does deep tissue. I running late the next day and called to push the appointment back which they were able to do within a couple hours.
(if you don't like deep tissue and have a lower pain tolerance, don't write him off. He would adjust for you. I just wrote that because people who want strong/deep pressure can be disappointed when someone for deep tissue doesn't really get into the muscles and moosh them into submission. He did that for me.)
My massage therapist was Kendrall (spelling?) and I recommend him to anyone who wants to feel their muscles being worked over hard. He checked with me about pressure and didn't disappoint when I told him I could handle some pain... I can't remember the last time anyone hurt me so good. He really focused on my tight areas and gave them what-for.
My massage was top notch. My facial was okay. However, the manager and front desk staff were rude and unprofessional. I purchased a gift card during the Father's Day promotion and was given a coupon for a free facial. Well today I chose to use the coupon but there is no record of the coupon being activated and no record of a gift card purchase. Thank goodness I was holding the gift card in my hand. I understand things happen but there is a way that you expect them to be handled. Not only was 15 minutes of my time wasted trying to explain that I did purchase a gift card but there was no apology for the mix up. The manager gave me back my gift card and told me that I was taken care of then walked into his office and closed the door. I did not feel taken care of. I felt stress after that interaction. Attitude goes a long way when you are selling a product or service.
Hard to be relaxed when the sales associates are constantly trying to up sale. From the minute we walked in a massage wasn't enough. I was there for an hour massage but for them to massage my feet it was an extra 10$. So I paid the extra 10$ and still my hour massage ended at the same time as my girlfriend's, who did not get the foot treatment. Then, as we were leaving they were once again trying to up sale their monthly packages and put my pregnant girlfriend on a "wellness plan." However, my reason for giving them 2 stars was because their masseuses did do a decent job and were proffessional in their work! Other than that the corporate side gets ZERO stars.
When I went into the location. I was greeted with a smile and professionalism. During my massage. I didn't feel relaxed at all. Due to the respect of my massage therapist I will not give his name. If only requested.
The reception area looks nice and the employees were efficient at getting me checked in/out. The two unisex bathrooms and the quiet waiting room are decorated tastefully. My room was as you'd expect - clean and uncluttered.
I had a terrible experience here! When you walk in it feels really relaxing but by the time you leave then you won't be relaxed what's so ever. First of all I told them I had one problem area that was giving me a lot of pain and he didn't even work at that area at all. He spent time doing every other area except for that. Also he didn't really seem like he knew what he was doing, very unsure of what to do next. Finally when I was leaving they bumbard you with a million questions and try to get you to sign up for their membership. I would not go here, save your money.
She told me that the requested time was not filled out. Which, I have proof with a screen shot I requested. I just shrugged it off. Assuming it was just a common error.
During the service I informed my therapist, he could do more pressure. I honesty, didn't think he was understanding. The whole time I laid there thinking why I was wasting my money on this.
Check out time. I informed the service desk I was not happy with my service. However, I was willing to pay. Told them the issues. I feel like they did not make things right with me.
This is my first time ever getting massage. My goal was to leave from the location relax and worry free. Instead, I left very bitter and upset.
recently visit and got serviced at the Massage Envy Location in Gulfport,Ms. The experience was horrible. I booked via online. With a time that was good for me. Which was 2:00pm. One of the desk representatives ,Whitney--contacted me regarding my appointment. She did not at all sound very friendly upon answering my questions. Apprently, when I submitted my requested appointment time.
Massage Envy Gulfport is a US Beauty Salon based in Gulfport, Mississippi. Massage Envy Gulfport is located at 15256 Crossroads Pkwy, Gulfport, MS 39503, USA.
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